Frequently Asked Questions
Everything you need to know about bringing the elegance of Midnight Rose Emporium into your home.
What is the typical shipping timeframe for home decor orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. Fragile items like mirrors and ceramics are shipped with extra padding to ensure safe arrival.
Do you offer international shipping for your furniture and textiles?
Currently, Midnight Rose Emporium ships within the continental United States, Canada, and the UK. We are working on expanding our logistics to include more international destinations soon.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable. Return shipping costs may apply unless the item arrived damaged.
How can I ensure the quality and authenticity of your handcrafted items?
Every piece in our emporium is curated for its craftsmanship. Our handcrafted collections come with a certificate of authenticity and detailed care instructions to help maintain the item's beauty for years to come.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger furniture purchases, we also offer interest-free installment plans through Klarna and Affirm.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your order status directly through your account dashboard on our website.